POLICIES

PRIVACY POLICY

DLW Concepts | ABN: 94 734 946 501 | Effective Date: July 2026

1. INTRODUCTION DLW Concepts ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy applies regardless of our annual turnover, as we voluntarily comply with the APPs to maintain the highest standard of consumer trust, given we collect names, emails, and use analytics/tracking tools.

2. WHAT PERSONAL INFORMATION WE COLLECT We may collect: name, postal/site address, email address, telephone number, ABN/ACN, payment and billing details, project specifications, and technical data (IP address, browser type, device information, pages visited).

3. HOW WE COLLECT INFORMATIONDirectly from you via our website contact/quote forms, email, or phone.Automatically through cookies and analytics tools when you browse our website (see our separate Cookie clause below).From third parties such as lead-generation platforms (e.g., AirTasker) and referral partners.

4. HOW WE USE YOUR INFORMATIONTo prepare and provide quotes and respond to enquiries.To perform and manage construction, civil, and cabinetry contracts.To process payments and manage invoicing (via Xero).To comply with legal and regulatory obligations, including QBCC and ATO reporting.To improve our website, marketing, and customer service.

5. DISCLOSURE OF PERSONAL INFORMATION We do not sell or trade your personal information. We may disclose it to: subcontractors and suppliers engaged on your project; our accountant/bookkeeper and software providers (Xero, Google Workspace); professional advisers (legal, insurance); and government/regulatory bodies (QBCC, ATO) where required by law.

6. OVERSEAS DISCLOSURE Some of our third-party service providers (e.g., cloud storage or software providers) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure such providers comply with the APPs or equivalent privacy standards.

7. DATA RETENTION We retain personal and transaction data for a minimum of seven (7) years to meet taxation (ATO) and building industry (QBCC) record-keeping obligations, after which it is securely destroyed or de-identified.

8. DATA BREACH NOTIFICATION In the event of an eligible data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

9. ACCESS AND CORRECTION You may request access to, or correction of, the personal information we hold about you at any time by contacting admin@dlwconcepts.com. We will respond within a reasonable timeframe, generally within 30 days.

10. COMPLAINTS If you believe we have breached your privacy rights, please contact us in writing. If you remain unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

REFUND AND RETURNS POLICY

DLW Concepts | ABN: 94 734 946 501 | Effective Date: July 2026

1. OUR COMMITMENT UNDER AUSTRALIAN CONSUMER LAW DLW Concepts is committed to full compliance with the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Our goods and services come with guarantees that cannot be excluded. We do not, and will never, adopt a blanket "No Refunds" policy, as this is illegal under the ACL.

2. CONSUMER GUARANTEES Under the ACL, our goods must be of acceptable quality, fit for the purpose disclosed, and match any description or sample provided. Our services must be provided with due care and skill, be fit for any disclosed purpose, and be delivered within a reasonable time (where no completion date is fixed by contract).

3. MAJOR FAILURES Where there is a major failure with a service, you are entitled to cancel your service contract and receive a refund for the unused portion, or seek compensation for the reduced value of the service. For a major failure with goods, you may choose a refund or a replacement.

4. MINOR FAILURES Where a failure does not amount to a major failure, you are entitled to have the problem fixed within a reasonable time. If this is not done, you may arrange for a third party to fix the problem and recover reasonable costs from us, or cancel the contract and obtain a refund.

5. CUSTOM AND BESPOKE GOODS Given the nature of our bespoke cabinetry, custom furniture, and made-to-measure joinery, refunds or exchanges are not available where: you simply change your mind; you provided incorrect measurements or specifications; or the item was custom-manufactured to your exact order. This exclusion does not affect your rights under the ACL where goods are faulty, not fit for purpose, or do not match the agreed specification.

6. CONSTRUCTION AND CIVIL WORKS — STATUTORY WARRANTIES For domestic building work, DLW Concepts provides the statutory warranties mandated under Schedule 1B, Part 3 of the Queensland Building and Construction Commission Act 1991 (Qld) ("QBCC Act"), including warranties that: materials will be good and suitable for the purpose; work will be performed in an appropriate and skilful manner; and work will comply with all relevant laws, including the National Construction Code.

7. DEFECTS LIABILITY PERIOD Unless a longer period is specified in a formal QBCC contract, we provide a defects liability period of six (6) months from the date of practical completion for minor, non-structural defects. Structural defects are covered by the statutory warranty periods prescribed under the QBCC Act (currently up to 6 years and 6 months for structural defects in domestic building work).

8. HOW TO REQUEST A REFUND, REPAIR, OR REPLACEMENT To make a claim, please contact us at admin@dlwconcepts.com with your invoice/quote number, a description of the issue, and photographic evidence where applicable. We will respond within a reasonable timeframe and, where appropriate, arrange an inspection.

9. PROOF OF PURCHASE We recommend retaining your quote, invoice, and any contract documentation as proof of purchase for warranty and refund purposes.

SECURITY & DATA HANDLING DISCLOSURE

DLW Concepts | ABN: 94 734 946 501 | Effective Date: July 2026

1. PURPOSE OF THIS DISCLOSURE In accordance with guidance published by Business Queensland regarding online consumer protection, this Security & Data Handling Disclosure informs you of the specific measures DLW Concepts takes to protect your personal, financial, and payment card information when you interact with our website or make a payment.

2. WEBSITE SECURITY (SSL/TLS ENCRYPTION) Our website is secured using an SSL (Secure Sockets Layer) / TLS certificate. This ensures that any data submitted through our website (including contact forms and enquiry details) is encrypted in transit between your browser and our servers, preventing interception by unauthorized third parties.

3. PAYMENT CARD SECURITY (PCI DSS) DLW Concepts does not directly store, process, or transmit full credit or debit card numbers on our own servers. All payment transactions are processed through third-party payment gateways and our accounting platform (Xero), which maintain compliance with the Payment Card Industry Data Security Standard (PCI DSS). This ensures cardholder data is encrypted, tokenized, and handled according to internationally recognized security standards.

4. BANK TRANSFER (EFT) SECURITY Where payment is made via direct bank transfer (EFT), account details are provided directly on invoices issued through Xero's secure platform. We recommend clients verify bank details directly with us via a known phone number before transferring funds, as a precaution against invoice fraud and phishing scams.

5. DATA STORAGE SECURITY All digital client records, quotes, invoices, and project data are stored on encrypted, cloud-based platforms (Google Workspace and Xero), which employ industry-standard security certifications, encrypted data centers, and multi-factor authentication access controls.

6. ACCESS CONTROLS Access to client personal and financial information is restricted to authorized personnel on a need-to-know basis. All staff and subcontractors with system access are bound by confidentiality obligations.

7. DATA BREACH RESPONSE We maintain a data breach response procedure consistent with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). Should an eligible data breach occur, affected individuals and the OAIC will be notified without undue delay.

8. NO GUARANTEE OF ABSOLUTE SECURITY While we implement reasonable and industry-standard security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any known vulnerabilities.

9. CONTACT REGARDING SECURITY CONCERNS If you have concerns about the security of your data or suspect fraudulent activity relating to DLW Concepts, contact us immediately at admin@dlwconcepts.com.

TERMS AND CONDITIONS (TERMS OF USE)

DLW Concepts | ABN: 94 734 946 501 | Effective Date: July 2026

1. ACCEPTANCE OF TERMS These Terms and Conditions ("Terms") form a binding legal agreement between you ("User") and DLW Concepts ("we", "us", "our") governing your access to and use of our website. By accessing or using the website, you accept these Terms in full.

2. INTELLECTUAL PROPERTY RIGHTS All content on this website — including text, images, project photography, logos, graphics, and software — is owned by or licensed to DLW Concepts and protected under Australian copyright law. You may not reproduce, copy, distribute, or create derivative works from any part of our website without our prior written consent.

3. USER CONDUCT You agree not to use this website: in any way that breaches any applicable law or regulation; to transmit or procure the sending of unsolicited advertising; to attempt to gain unauthorized access to our systems; or in any way that could damage, disable, or impair the website.

4. QUOTES, PAYMENT TERMS, AND CONTRACT FORMATION Any quote requested or displayed through this website is an invitation to treat only and does not constitute a binding offer until formally issued and accepted in writing. Once accepted, quotes are governed by our separate Terms of Trade and, where applicable, a formal QBCC-compliant building contract. Payment terms, deposits, and invoicing are governed by our Terms of Trade document, available separately.

5. LIMITATION OF LIABILITY To the fullest extent permitted by law, DLW Concepts excludes all liability for any direct, indirect, incidental, special, or consequential loss or damage arising from your use of, or inability to use, this website, including technical faults, service interruptions, or reliance on website content, except to the extent such liability cannot be excluded under the Australian Consumer Law.

6. INDEMNITY You agree to indemnify and hold harmless DLW Concepts, its directors, employees, and agents against any claims, damages, liabilities, and costs (including legal fees) arising from your breach of these Terms or misuse of the website.

7. THIRD-PARTY LINKS Our website may contain links to third-party websites. We do not endorse and are not responsible for the content, accuracy, or practices of any linked third-party site.

8. AMENDMENTS We may update these Terms at any time by posting the revised version on our website. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

9. GOVERNING LAW These Terms are governed by the laws of Queensland, Australia. Both parties submit to the exclusive jurisdiction of the courts of that State.

10. CONTACT Email: admin@dlwconcepts.com

LEGAL DISCLAIMER

DLW Concepts | ABN: 94 734 946 501 | Effective Date: July 2026

1. GENERAL INFORMATION ONLY All content published on the DLW Concepts website — including service descriptions, project examples, blog content, pricing indications, and general commentary — is provided for general informational purposes only. It is not intended to be, and must not be relied upon as, professional building, engineering, architectural, structural, financial, or legal advice.

2. NO WARRANTY OF ACCURACY While we make reasonable efforts to keep website content accurate, current, and complete, DLW Concepts makes no representations or warranties, express or implied, as to the accuracy, reliability, completeness, or suitability of any information contained on this website for any particular purpose.

3. NO RELIANCE You acknowledge that any decisions made or actions taken in reliance on the general information provided on this website are done so entirely at your own risk. Specific project advice, structural assessments, and binding project specifications will only be provided following a formal, paid consultation, site inspection, and/or execution of a written contract.

4. QBCC CONTRACTUAL PRECEDENCE Nothing on this website constitutes a formal offer capable of acceptance for domestic building work. Where domestic building work exceeds the statutory threshold under the Queensland Building and Construction Commission Act 1991 (Qld), a formal written contract compliant with that Act will govern the works, and will take precedence over any website content in the event of inconsistency.

5. EXCLUSION OF LIABILITY To the maximum extent permitted by law, DLW Concepts, its directors, officers, employees, and agents exclude all liability (whether in contract, tort, including negligence, or otherwise) for any loss or damage, whether direct or consequential, arising from or in connection with your reliance on any information, content, or material published on this website.

6. PROFESSIONAL ADVICE RECOMMENDED We strongly recommend that you seek independent professional advice (including from a licensed builder, structural engineer, or legal practitioner) specific to your circumstances before making any project, financial, or legal decisions.

7. CURRENCY OF INFORMATION Legislation, standards, and industry codes referenced on this website (including the National Construction Code and QBCC requirements) are subject to change. We do not guarantee that website content reflects the most current version of any law, code, or standard.

COPYRIGHT NOTICE

DLW Concepts | ABN: 94 734 946 501 | Effective Date: July 2026

1. OWNERSHIP © 2026 DLW Concepts. All rights reserved. All content published on this website, including but not limited to text, graphics, logos, icons, images, project photography, videos, and the compilation and arrangement thereof, is the property of DLW Concepts and is protected by Australian copyright law and applicable international copyright treaties, unless otherwise credited.

2. RESTRICTIONS ON USE No part of this website may be reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of DLW Concepts, except as follows: your computer may temporarily store copies of such materials incidental to your accessing and viewing those materials; and you may store files that are automatically cached by your web browser for display enhancement purposes.

3. TRADEMARKS The name "DLW Concepts", our logo, and associated branding are trademarks of DLW Concepts. Nothing on this website should be construed as granting any license or right to use any trademark displayed on the website without our prior written permission.

4. THIRD-PARTY CONTENT Any third-party trademarks, product names, or company names referenced on this website are the property of their respective owners and are used for identification purposes only. Such use does not imply endorsement or affiliation.

5. REPORTING INFRINGEMENT If you believe any content on this website infringes your copyright, please contact us at admin@dlwconcepts.com with details of the alleged infringement, and we will investigate promptly.